Communications

Jager on the left and Juju on the right

Recalls — Elite Vision

Recall text 1 · 350 days after the visit

Recall text 2 · final follow-up, 5 days later

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Reminders — Elite Vision

Reminder texts · by visit type

No-show text · final

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Surveys — Elite Vision

Survey text · within 24 hours of check-out

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CLs Repurchase — Elite Vision

Repurchase text · 5 months after a 6-month supply purchase

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Chatbox — Elite Vision

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1. Did your RECEPTIONIST/TECHNICIAN (CHECK IN) show you respect?

YES SOMEWHAT NO

2. Did your eye DOCTOR address your main concerns?

YES SOMEWHAT NO

3. Was your OPTICIAN (CHECK OUT) helpful in terms of eyewear/insurance concerns?

YES SOMEWHAT NO

4. Please tell us anything else that you would like for us to know (good/bad/anything)! We THANK YOU!

Send with my visit Keep my answers anonymous

Thank you!